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Case Study

US_Army_Summit Technologies

Summit established and maintains a comprehensive SharePoint Performance Support capability for U.S. Army’s CASCOM Command to train, educate and support the rapidly growing number of SharePoint users. Summit leveraged the DoD’s Synchronous Collaboration Platform to support the Knowledge Management- Performance Improvement (KM-PI) Office. CASCOM is the Army’s sustainment think tank and premier learning institution, training approximately 118,000 students annually, and supporting over 400,000 soldiers and civilians worldwide.

During the initial phase, Summit assessed the knowledge needs within CASCOM, and provided a lean, but highly skilled team to culturally and technically migrate the entire CASCOM headquarter staff and five subordinate schools from a legacy (SharePoint 2007) platform to a larger networked environment that included SharePoint 2010 and other enterprise collaboration solutions. This effort included designing and establishing 20 individual site collections, tailoring each to the specifications of the staff or school, and providing “people-to-people” familiarization, training and over-the-shoulder support to users of the system.

During the same period, the Summit team extensively analyzed and developed custom applications to routinely capture, monitor and report man-hour expenditures within the KM-PI office. This dramatically improved individual and collective performance, which reduced the time and resources spent on non-valued added functions.

During the follow-on phases, Summit continually adapted the makeup of its team’s skill sets, increasing the focus on performance management, process improvement, and knowledge flows. The team developed several leadership dashboards for the CASCOM Commanding General’s mission command system, strategic plan, Sexual Harassment/Assault Response Program (SHARP) and other Army priorities, while, at the same time, establishing a comprehensive performance Support capability to train, educate and support the rapidly growing number of KM-PI knowledge workers within the organization.

The Summit team achieved substantial performance improvement for CASCOM, to include the use of synchronous collaboration and knowledge sharing capabilities, engaging over 21,000 virtual participants and saving the Army over $9M in travel. In today’s global knowledge economy, it’s about continually adapting, innovating and getting results within DoD, Government, commercial and other public/private sector organizations.

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